Patient Transport Service

The Patient Transport Service (PTS) is provided by South Central Ambulance Service NHS Foundation Trust (SCAS) 

How do patients access the Patient Transport Service?

The first journey using the Patient Transport Service must be booked by a healthcare professional or by calling the Central Booking Line

Call: 0300 123 9841

The Central Booking Line is open between 07:00-20:00 Monday to Saturday, and between 08:00-17:00 Sundays and Bank Holidays.

You can book subsequent journeys and manage your bookings either through the Central Booking Line, or online at https://managemybooking.scas.nhs.uk/patientzone 

You can find a leaflet with more information on using the Patient Transport service in the table below.

Who can use the service?

PTS is for patients who have been clinically assessed as having a condition that means:

  • They need assistance for a journey to/from a healthcare appointment, and/or;
  • It may be medically harmful to their health to travel by other means.

All patients requesting PTS are taken through an eligibility screening process that consists of a number of clinically-designed questions about an individual’s condition and mobility. This process has been designed to make sure that all patients with a medical need for transport receive it.

Several categories of patient journey are not covered by the current PTS in Sussex. These include: neonatal transport; paediatric intensive care transport; journeys for patients who live outside of Sussex; and journeys for patients who are detained under Section 136 of the Mental Health Act.

How can patients give feedback?

You can feed back to the service via the South Coast Ambulane Service website.

Patient feedback forms are also available in PTS vehicles

Information for Health Professionals

Information on the PTS for health professionals can be found on the Non-Emergency Patient Transport Service page.

Patient Transport Service - Information Leaflet


The Patient Transport Service - Information Leaflet is for sharing with patients and the public.

If you have any questions about this document, please contact us.