Brighton and Hove CCG welcomes and regularly seeks feedback, comments and suggestions from local people about healthcare services in the city. We want to hear your views and opinions on what is working well and what could be improved in the future.
In this section, we share information on what we have been doing in response to public feedback and how it is changing the way we do things.
Visit our Get Involved pages to find out how you can share your feedback and experiences with the CCG.
The Big Health and Care Conversation
The Brighton and Hove “Big Health and Care Conversation” took place over the last six months of 2017 and provided a number of opportunities for patients and the public to tell us what matters to them in health and social care.
You can find more about the project on the Big Health and Care Conversation page.
This report, “The Big Health and Care Conversation – You Said, We Did”, outlines the conversations we had, informs about the work we are already doing (“We have”) and highlights our commitment to using the feedback to change and improve services (“We will”).
Healthy Eating Information for Older People
We heard from Age UK that older people did not have enough information on the signs of malnutrition, or access to simple and clear information on how to eat healthily. We also heard that when older people are isolated, having someone to share a meal with encourages them to eat.
We supported Age UK and the Food Partnership in developing a leaflet on Eating well to stay healthy as you age. This contains information on eating healthily, food choices, and information on initiatives that promote sharing meals. The leaflet will be distributed around the city, including to GP practices and other health settings.
Screening for Trans People
Trans people told us that there was confusion about accessing cancer screening, and that GPs did not always know the answers themselves
We worked with local Trans organisations to produce a leaflet specifically for Trans people on screening for Breast, Cervical and Bowel cancers – see the Screening page for this leaflet We have also produced information on this for our GPs
Testicular Cancer Awareness for Young Men
Young men are generally not aware of the signs and symptoms of testicular cancer. We need young person friendly information on this.
The Right Here Project Young Mens Health Champions, together with Albion in the Community, produced a leaflet on Testicular Cancer, which the CCG also supported. This has been distributed by the Young Mens Champions and is available on the Right Here website
Support for Trans Patients
Trans patients have identified the need for greater awareness around the issues Trans people face, sensitivity when caring for Trans people, and knowledge of the gender reassignment pathway in General Practice.
We have developed detailed guidance for GP’s and other professionals on our website to help support interactions with and care for Trans people.
GPs participated in a training session designed to support local GPs in the delivery of care for Trans patients, led by the Chair of the Clare Project, which supports people with issues relating to gender identity.
GP practices need to become more aware of the needs of carers.
We have worked with the Carers’ Centre to fund a number of short sessions for GP practices – for both clinical and non clinical staff- to help increase awareness of the needs of carers, and to support practices in becoming “carer aware” and ensure the relevant support is in place.
Improving mental health and wellbeing in our city
We talked to just under 1000 local people about improving mental health in the city and asked for views on the benefits of the ‘Five Ways To Wellbeing’ (Connect, Be Active, Take Notice, Keep Learning). Feedback highlighted the huge range of community activities and groups in Brighton & Hove that could help to promote the Five Ways to targeted individuals and groups.
As part of our Happiness: Brighton & Hove Mental Health and Wellbeing Strategy, produced in partnership with Brighton & Hove City Council, we launched a £261,000 Innovation Fund to support local projects that aim to help people build the Five Ways To Wellbeing into their daily lives. Samba dance classes for new mothers with babies, gentle exercise sessions for people in sheltered housing and an allotment and sensory garden for vulnerable school children are just some of the 61 projects that were awarded grants at the beginning of 2015.
Click here to see a list of our 2015 Innovation Fund projects
Vist the CCG Papers page of this site to download a copy of our Happiness: Brighton & Hove Mental Health and Wellbeing Strategy
GP services and young people
Many GP practices in the city aren’t ‘young people friendly’.
We worked with young people from local voluntary group Right Here who produced a guide for GP practices. We have also worked with a number of GP practices to help them improve ways of working and communication aimed at young people.
Providing interpreters for patients who don't speak English
People who don’t speak English need access to interpreters in urgent care settings.
The CCG now provides telephone interpreting in all local NHS services to support unplanned conversations, for example in pharmacies. We also provide face-to-face interpreting in all NHS services where needed.