Give feedback

You Said, We Did

four laughing people in deckchairs on Brighton Beach with Brighton Pier in background

Brighton and Hove CCG welcomes and regularly seeks feedback, comments and suggestions from local people about healthcare services in the city. We want to hear your views and opinions on what is working well and what could be improved in the future.

In this section, we share information on what we have been doing in response to public feedback and how it is changing the way we do things.

Visit our Get Involved pages to find out how you can share your feedback and experiences with the CCG.

Screening for Trans People

YOU SAID

Trans people told us that there was confusion about accessing cancer screening, and that GPs did not always know the answers themselves

WE DID

We worked with local Trans organisations to produce a leaflet specifically for Trans people on screening for Breast, Cervical and Bowel cancers – see the Screening page for this leaflet We have also produced information on this for our GPs

Testicular Cancer Awareness for Young Men

YOU SAID

Young men are generally not aware of the signs and symptoms of testicular cancer. We need young person friendly information on this. 

WE DID

The Right Here Project Young Mens Health Champions, together with Albion in the Community,  produced a leaflet on Testicular Cancer, which the CCG also supported. This has been distributed by the Young Mens Champions and is available on the Right Here website

Support for Trans Patients

YOU SAID

Trans patients have identified the need for greater awareness around the issues Trans people face, sensitivity when caring for Trans people, and knowledge of the gender reassignment pathway in General Practice.

WE DID

We have developed detailed guidance for GP’s and other professionals on our website to help support interactions with and care for Trans people.

GPs participated in a training session designed to support local GPs in the delivery of care for Trans patients, led by the Chair of the Clare Project, which supports people with issues relating to gender identity.  

The CCG has also worked with Brighton and Hove Adult Social Care and Brighton and Hove Healthwatch to commission a specialist Trans Advocacy service.

Carer Awareness

YOU SAID

GP practices need to become more aware of the needs of carers.

WE DID

We have worked with the Carers’ Centre to fund a number of short sessions for GP practices – for both clinical and non clinical staff- to help increase awareness of the needs of carers, and to support practices in becoming “carer aware” and ensure the relevant support is in place. 

Improving mental health and wellbeing in our city

YOU SAID 

We talked to just under 1000 local people about improving mental health in the city and asked for views on the benefits of the ‘Five Ways To Wellbeing’ (Connect, Be Active, Take Notice, Keep Learning). Feedback highlighted the huge range of community activities and groups in Brighton & Hove that could help to promote the Five Ways to targeted individuals and groups.

WE DID 

As part of our Happiness: Brighton & Hove Mental Health and Wellbeing Strategy, produced in partnership with Brighton & Hove City Council, we launched a £261,000 Innovation Fund to support local projects that aim to help people build the Five Ways To Wellbeing into their daily lives. Samba dance classes for new mothers with babies, gentle exercise sessions for people in sheltered housing and an allotment and sensory garden for vulnerable school children are just some of the 61 projects that were awarded grants at the beginning of 2015.

Click here to see a list of our 2015 Innovation Fund projects

Vist the CCG Papers page of this site to download a copy of our Happiness: Brighton & Hove Mental Health and Wellbeing Strategy

Information on local alternatives to A&E

YOU SAID

Feedback from patients and the public has revealed a great deal of confusion around where people should go in the city for urgent medical help outside of our local hospital A&E department. Many residents and visitors in the city don’t know we have a 7-day-a-week walk-in centre that’s open 8am-8pm every day; or that our local ambulance service runs the city’s NHS 111 24hr telephone helpline that can put people in touch with an out-of-hours GP, call an ambulance or even send a doctor out to you at home.

WE DID

We created www.wecouldbeheroes.nhs.uk - a website that shows you what local urgent care services are open at any given time, 7 days a week, 24 hours a day. TV presenter and local Brighton & Hove resident, Zoe Ball, helped to launch the website as part of the CCG’s ‘Great Choices Make Heroes’ campaign by starring in a film guide to ’Saving A&E For Saving Lives’. Zoe’s film has received thousands of views on the Heroes website and on YouTube and generated substantial media attention.

You can see ITV Meridian's coverage of the CCG's Great Choices Make Heroes campaign by visiting the CCG's YouTube channel here

GP services and young people

YOU SAID

Many GP practices in the city aren’t ‘young people friendly’.

WE DID

We worked with young people from local voluntary group Right Here who produced a guide for GP practices. We have also worked with a number of GP practices to help them improve ways of working and communication aimed at young people.

Providing interpreters for patients who don't speak English

YOU SAID

People who don’t speak English need access to interpreters in urgent care settings.

WE DID

The CCG now provides telephone interpreting in all local NHS services to support unplanned conversations, for example in pharmacies. We also provide face-to-face interpreting in all NHS services where needed.